Customer Service
Sourcing and recruiting the best talent isn’t easy, especially with your busy schedule. Joulé delivers on the promise of finding and presenting only the best people.
Sourcing and Recruiting
Joulé takes the time to understand your business and our expertise means we have the knowledge and experience to serve you. We only present candidates that meet your needs and skillsets – not just those who are available.
|
Employee Retention
Joulé employees have a high retention rate of over 85%. Our True Blue employee retention program rewards hundreds of our top temporary employees based on their dependability, loyalty and client recommendations.
|
Pre-screening and Tests
Verbal skills are vital to your organization, so we can’t rely on résumés alone. Joulé uses proven audio screening and simulated scenario testing to bring customer service stars to the forefront. All candidates are required to achieve a score of at least 80% or higher before they can be considered for placement. As a best practice, we can also assess the client company’s current staff and use the results as a customized benchmark when evaluating potential candidates for the client.
|
Employment Compliance
At Joulé, our placement process adheres strictly to federal and state guidelines for employment compliance. Every Joulé employee undergoes work authorization checks (I-9 and e-Verify by the U.S. Department of Homeland Security).
|
Joulé specializes in customized staffing solutions on a temporary, temp-to-hire and direct hire basis in these areas:
• Customer Service Representative
• Client Services Representative
• Call Center Representative
• Customer Service Manager
|
• Member Services Representative
• Account Manager
• Inside Sales
• Claims Service Representative |